Today on the show Ken and Julie spoke with New York Times writer David Gelles about his article 'At Zappos, Pushing Shoes and a Vision.' Andrew Pena, Phoenix division director for Robert Half Technology spoke about a new survey that revealed the strangest (and most humorous) help desk requests. Janice Tardiff, Technical Expert on Elastomers Research at Ford gave us some information about a new sustainable solution for the rubber used in cars.